Tips for Effective Communication in the Workplace

Posted On:04.03.2019

Through our corporate workshops division, we work with teams all over the Atlanta-area to help foster more effective communication in the workplace.

Whether communicating internally within a team, one-on-one with colleagues, or with clients and customers, the way we interact with each other is the foundation to everything…and when we say everything, we mean everything: from employee satisfaction, retention rates, recruiting new staff, productivity, topline and bottom line revenue, your creativity, innovation, ability to problem-solve, etc., etc.

effective communication in the workplace.

You know what’s a drag for both the company and staff – if people are consistently feeling a sense of dread on a Sunday night as the new work-week approaches, or they arrive at the office with a knot in their stomach, or anxiety, or an overall glum feeling. Chances are very high that if you track this state to its genesis, it’s related to communication in the workplace.

Effective communication in the workplace, or lack thereof, creates the reality for everyone in your organization. And there’s no reason why everyone in your organization – leaders, managers and the entire staff –  can’t embrace an approach that propels you forward, creating an environment of inspired collaboration, support, innovation and inclusiveness.

This is our sweet-spot; we use our improv-based approach to design sessions specifically customized to you.

Here are a few tips you can start to apply today:

(If you’re looking for a workshop focused on communication, or unique team building session, connect with Matt – or by phone at (404) 523-3141 x 205).

Effective Communication in the workplace Tip #1) Listen
Actively listening is foundational to good communication. When you actually pay attention to what’s being said you’ll be surprised at the positive impact that has on the person doing the talking. Making eye contact and nodding (as opposed to glancing at your phone, or looking away and passively nodding and saying uh, huh) is a game-changer. People know when they’re being listened to…and when they’re not.

In the world of improv, actively listening is critical to the success of any scene.

Effective Communication in the workplace Tip #2) Just Wait
And while your practicing that active listening thing from above, add this to the mix. Wait until the other person is done before saying anything…or even indicating you want to say something. Tipping off that you have something to say mid-stream (by your obvious body language), impacts the person speaking. It can make them speed up, or self-edit, or cut themselves short. Wait until you actually hear what’s being said before responding. Don’t queue up what you want to say next in the middle, or interrupt.

Improv is about staying in the moment, taking in the information that’s being presented, and reacting to it. Not only will you benefit from listening and reacting, but if you’re all geared up to interject with your response halfway through, it tells the other person you’re not really committed to hearing what they’re trying to communicate.

Effective Communication in the workplace Tip #3) Yes, and
And of course, we have “Yes, and…” instead of “Yes, but…”
Whenever you can, follow up someone’s contribution with “Yes, and…” rather than “Yes, but…”

“Yes, but…” shuts things down, minimizing what was just said before it and is usually followed by someone presenting their own agenda. It blocks creativity, and makes people less enthused about contributing their ideas and opinions, which can have a significant impact over time.

But a “Yes, and…” response builds on ideas, provides fuel for problem-solving and ideation and makes everyone involved feel valued and respected…and encourages contributions, knowing their input will be built on.

Would you like to explore an improv-based communication and collaboration workshop?

Contact Matt to find out more about what we do:

Matt Horgan at or by phone at (404) 523-3141 x 205.